What we help you do
Our support model covers product setup, business-profile guidance, learning the supported invoice/payment workflows, troubleshooting and backup/recovery guidance. We work online and use remote desktop when a screen-sharing session is useful. Software support does not replace an accountant’s tax decisions or statutory filing services.
How a remote session works
- Agree the task and the session time. Prepare sample records and take a backup before changes.
- You approve the connection and remain present. Close unrelated personal files and keep control of the session.
- We explain each change. Enter passwords and verification codes yourself; do not send them in messages.
- Review the result together, disconnect, and retain the agreed next steps. Unattended access is not assumed.
Where we are
Support is online. We do not currently operate a UAE office or offer walk-in service. We plan to establish an office in the UAE later and will publish a verified address only after it opens. Location guides describe service coverage, not branch offices.
Before purchasing support
Support hours, contact channels, response targets and any paid migration work will be stated before purchase. The product is still in development; live registration and commercial checkout are not yet open.